Refund Policy

This policy outlines the terms and conditions regarding order cancellations, modifications, and refunds. Please read it carefully before making a purchase.

1. Cancellation Policy

  • Orders may be canceled prior to shipment.
  • Cancellation requests must be made within 12 hours of payment confirmation.
  • Once packaging and shipment have commenced, cancellations are no longer possible.

2. Refund Policy

Refunds may be issued under the following circumstances:

  • The product fails to arrive within the guaranteed timeframe or is found to be incorrect or damaged.
  • To request a refund, please provide relevant details such as unboxing media, order number, and your name.
  • Customers will not incur shipping charges for exchanges due to damaged goods.
  • Returns are accepted for items returned due to buyer’s remorse; however, return shipping costs are the responsibility of the customer.
  • Refunds will be processed once the returned item has been received and inspected.

3. Return Requirements

  • Returns must be initiated within 30 days of purchase or 14 days from the delivery date.
  • Returned items must be unused and in their original condition, with all components and packaging intact.
  • Return shipping costs are the responsibility of the customer.
  • A deduction of 6.9% + $1 will apply to order cancellations to cover administrative and processing fees.

4. Exceptions for Refunds and Returns

  • No refunds or reshipments will be provided for delays caused by factors within the customer’s control.
  • Exceptions may apply for issues like customs clearance delays or natural disasters.
  • The company is not liable for lost or stolen packages once they are confirmed as delivered.

5. Return Policy

  • To initiate a return, please contact us via email.
  • All returned products must be unused and in new condition.
  • Customers are responsible for all return shipping costs.

6. Exchange Policy

  • Replacement items will be provided at no additional cost if the original item was undelivered due to an error on the part of the shipping carrier.
  • For orders shipped to an incorrect address due to customer error, the customer will bear the cost of ordering a replacement item.

7. Refusal of Refunds/Returns

Refunds or returns will be refused in the following situations:

  • Pre-order and custom-made items, unless defective.
  • Orders that are in transit cannot be canceled.
  • Incorrect customer information leading to delivery failure.
  • Items detained by customs or delayed for unforeseen reasons.
  • Returns initiated without prior notification.

8. Order Delivery Failure

  • Customers will be contacted upon receiving a delivery failure notification.
  • If the customer fails to respond due to incorrect email information, the package may be destroyed, and the company will not be held responsible for the loss.

9. International Shipping

  • International shipping may incur additional customs fees and can be costly.
  • Customers are advised to carefully review their cart and shipping details to avoid issues related to cancellation or return requests.

10. Contact Us

For any inquiries or clarifications, please contact our customer service team at service@vipessentials.store.